Terms of Use

By registering for an account, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accepting these Terms on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Platform.

Erasure is a Software-as-a-Service (SaaS) platform designed to help businesses achieve compliance with India's Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable data protection regulations. The Platform provides the following core capabilities:

• Consent Management: capture, record, and manage end-user consents in line with the DPDP Act
• Data Deletion Automation: automate and manage data erasure requests from data principals
• Data Mapping: identify and document the flow and storage of personal data within your organisation
• Compliance Reporting: generate reports and audit trails to demonstrate regulatory compliance

The Platform is offered on a freemium basis, with certain features available under free access and advanced capabilities available under paid subscription plans as described on our website.

a) Account Creation

To access the Platform, you must register for an account using a valid email address and password. You agree to provide accurate, current, and complete information during registration and to keep this information up to date.

b) Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to:

• Use a strong and unique password for your Erasure account
• Not share your credentials with unauthorised individuals
• Notify us immediately via www.erasurehq.in if you suspect any unauthorised access to your account

Erasure shall not be liable for any loss or damage arising from your failure to maintain account security.

c) Authorised Users

If you are a business Customer, you may invite authorised team members to access the Platform under your account. You are responsible for ensuring that all authorised users comply with these Terms.

a) Free Plan

Erasure offers a free tier with limited features. Access to the free plan does not require payment and is subject to the usage limits specified on our website.

b) Paid Plans

Paid subscription plans provide access to advanced features and higher usage limits. By subscribing to a paid plan, you agree to:

• Pay all applicable fees as described on our pricing page at the time of subscription
• Provide valid and current payment information
• Authorise Erasure to charge your selected payment method on a recurring basis (monthly or annually, as chosen)

c) Billing & Renewals

Subscriptions renew automatically at the end of each billing cycle unless cancelled in accordance with Section 10 of these Terms. You will be notified prior to renewal. Fees are non-refundable except as expressly stated herein or required by applicable law.

d) Price Changes

We reserve the right to change subscription fees with reasonable prior notice. Continued use of the Platform after a price change constitutes acceptance of the new fees.

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:

• Use the Platform to process personal data in violation of the DPDP Act or any other applicable law
• Attempt to gain unauthorised access to any part of the Platform or its related systems
• Introduce viruses, malware, or any harmful code into the Platform
• Reverse engineer, decompile, or disassemble any part of the Platform
• Resell, sublicense, or otherwise transfer your access to the Platform to any third party without our written consent
• Use the Platform to harass, harm, or deceive any individual or entity
• Misrepresent your identity or affiliation when using the Platform

We reserve the right to suspend or terminate access to the Platform if you engage in any prohibited activities.

a) Ownership of Customer Data

You retain full ownership of all personal data and business data you upload, submit, or process through the Platform (“Customer Data”). Erasure does not claim any ownership rights over Customer Data.

b) Data Processing

To the extent that you use Erasure to process personal data on behalf of your organisation, Erasure acts as a data processor and you act as the data fiduciary under the DPDP Act. Any processing of personal data by Erasure shall be governed by the terms of a separate Data Processing Agreement (“DPA”), which forms part of these Terms for paid Customers.

c) Your Compliance Responsibilities

You are solely responsible for ensuring that your use of the Platform complies with all applicable data protection laws, including the DPDP Act. Erasure provides tools to assist with compliance but does not guarantee that use of the Platform will make your organisation fully compliant with any regulation.

d) Data Security

Erasure implements appropriate technical and organisational measures to protect Customer Data. However, you acknowledge that no system is completely secure, and you are responsible for independently assessing the suitability of the Platform for your security requirements.

a) Erasure's Intellectual Property

The Platform, including its software, design, features, logos, and content (excluding Customer Data), is the exclusive property of Erasure and is protected by applicable intellectual property laws in India and internationally. Nothing in these Terms grants you any rights to our intellectual property except the limited licence to use the Platform as described herein.

b) Licence to Use

Subject to your compliance with these Terms and payment of applicable fees, Erasure grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business purposes during the term of your subscription.

c) Feedback

If you provide suggestions, ideas, or feedback about the Platform, you grant Erasure a royalty-free, perpetual licence to use and incorporate such feedback without any obligation to you.

The Platform may integrate with or link to third-party services. Erasure does not control and is not responsible for the content, policies, or practices of any third-party services. Your use of third-party integrations is at your own risk and subject to the terms of those third parties.

a) No Legal or Compliance Guarantee

The Platform is provided as a tool to assist with DPDP Act compliance. Erasure does not provide legal advice, and use of the Platform does not constitute legal counsel. You should consult qualified legal professionals for advice specific to your compliance obligations.

b) “As Is” Disclaimer

The Platform is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

c) Limitation of Liability

To the maximum extent permitted by applicable law, Erasure's total liability to you for any claim arising out of or relating to these Terms or the Platform shall not exceed the total fees paid by you to Erasure in the three (3) months preceding the event giving rise to the claim. In no event shall Erasure be liable for any indirect, incidental, special, consequential, or punitive damages.

a) Term

These Terms remain in effect for as long as you maintain an account on the Platform or until terminated in accordance with this section.

b) Termination by You

You may cancel your subscription or terminate your account at any time by providing a written notice of at least 30 (thirty) days to Erasure through the contact options available on www.erasurehq.in. Upon termination:

• Your access to paid features will continue until the end of the current billing cycle
• You are responsible for exporting any Customer Data you wish to retain prior to account closure
• Erasure will delete your Customer Data in accordance with our data retention practices and applicable law

c) Termination by Erasure

We reserve the right to suspend or terminate your account immediately and without prior notice if:

• You materially breach these Terms and fail to remedy the breach within 14 days of written notice
• You engage in fraudulent, abusive, or illegal activity on the Platform
• Required by applicable law or a court order

d) Effect of Termination

Upon termination, all licences granted to you under these Terms will immediately cease. Provisions of these Terms that by their nature should survive termination (including but not limited to intellectual property, limitation of liability, and governing law) shall continue to apply.

Erasure reserves the right to modify, update, or discontinue any part of the Platform at any time with reasonable prior notice. We may also update these Terms from time to time. Updated Terms will be posted on www.erasurehq.in with a revised Effective Date. Your continued use of the Platform after such changes constitutes acceptance of the updated Terms.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms or the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts located in India.

Before initiating any legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiations for a period of at least 30 (thirty) days from the date of written notice of the dispute.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Erasure's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with our Privacy Policy and any applicable Data Processing Agreement, constitute the entire agreement between you and Erasure with respect to the use of the Platform and supersede all prior agreements, representations, and understandings.

If you have any questions or concerns about these Terms, please contact us at:

• Erasure
• Website: www.erasurehq.in
• Legal or compliance inquiries: use the contact form on our website, or email hello@erasurehq.in